FAQs

Do you have a native app for my phone/tablet/smart watch?

Right now Exist is a web app that works across your desktop, tablet, or mobile device. We also have companion apps for Android and iOS. These don't do everything the web app does, but enough to use comfortably day-to-day.

What services does Exist integrate with?

  • Jawbone UP: steps, sleep, weight, workouts, food, water
  • Fitbit: steps, sleep, weight, workouts, food, water
  • Misfit: steps, sleep, workouts
  • Moves: steps, location
  • Google Fit: steps, workouts, weight
  • Withings: steps, sleep, weight
  • Runkeeper: steps, weight, workouts
  • Strava: workouts
  • Mood: mood rating and note (this is built-in to Exist, not an external service—you can use our daily email service or our mobile apps to rate your mood each day)
  • RescueTime: time spent productively, neutral time, distracting time
  • Todoist: tasks completed
  • GitHub: commits
  • Google, iCloud, iCal Calendars: events, time spent in events
  • Forecast.io: weather conditions (requires Swarm, Moves, or Exist for Android to get location)
  • Swarm: check-ins, location
  • Instagram: posts, comments, likes
  • last.fm: tracks played
  • Twitter: tweets, mentions
  • Spotify, Deezer, iTunes, and more: via last.fm (find out how)

What services will be integrated in the future?

We have a long, long list of integrations we want to add. To help us prioritise, all Exist users have access to a forum where you can suggest new ideas and vote for the ones you want us to add next.

Can I track custom data manually?

Not yet.

Can I cancel or suspend my subscription?

Sure. If you decide Exist is not for you, you can cancel your account anytime from the Settings page. This will stop your payments and delete all of your data (just our copies—e.g. if you've connected Jawbone to Exist, your Jawbone account will still have your data).

If you think you'll try Exist again in the future, you can suspend your account instead. Your payments will stop and you won't be able to use Exist, but your data will be safe. This is not available to customers on the free trial.

How often is my data updated?

Once your accounts are connected, for most services we update today's data periodically throughout the day. At less regular intervals, we'll also update the last week's data, so that, for example, if you haven't synced your Fitbit for a while we'll pull in all of that past data too.

How do I connect a new service?

Click on “CONNECT” at the top of your Dashboard view (what you see when you first login), or click on the Settings icon and then choose “Services”. Click connect on any service you’d like to add, and you’ll be sent to that service’s website to login and grant access to Exist.

How do I disconnect a service?

Click on “CONNECT” at the top of your Dashboard view (what you see when you first login), or click on the Settings icon and then choose “Services”. Click “Disconnect” on the service you no longer want to use.

What happens when I disconnect a service?

Disconnecting a service does not remove your data. This way, you can reconnect the same service again later (handy if you’re trying different fitness trackers!) and we’ll still have your data saved.

What’s the difference between “service” and “attribute”?

A “service” is an app you use to create data. For instance, Fitbit, Moves and Swarm are all services. An “attribute” is a type of data that you create, such as the number of tracks played or number of steps you took today. Your steps goal is also an attribute, as are wind speed, low temperature and high temperature, which we get from Forecast.io.

How do I change which service updates an attribute?

Some attributes can be updated by more than one service (for instance, steps can be updated by Fitbit, Jawbone UP or Moves). You can only use one at a time, but you can switch between them. To change which service is updating an attribute, you’ll need to have more than one connected first — see “How do I connect a new service?” for help with this.

Once you have more than one service connected that offers the same type of data, click on the Settings icon and choose “Attributes”. Each attribute will have a drop-down list where you can choose which service it should get its data from.

How do I update my timezone?

Your Exist account has a separate timezone setting to the accounts or devices you connect. This means if you change timezones, you need to update your Exist account, even if you’ve done this already for your fitness tracker or any other connected services.

To change your timezone, click on the Settings icon and choose “Edit your profile” from the menu. In the drop-down list labelled “Timezone”, choose the closest option to where you are.

How do I update my credit card?

If you need to change the credit card associated with your Exist account, click on the Settings icon and make sure "Account" is selected in the top menu. In the box labelled "Your Account Details" you'll see all your billing info. Click the "Update card" link to change your credit card details.

Do you have an API?

Indeed we do! Check out the API docs here, but you'll need to have an Exist account to use it.

Can I export all my data?

Of course! It's your data, not ours. From the settings page click on "Export data" in the menu.